What is the turnaround time on your patches? How quickly can I get my order?

General Turnaround Time:
(This information is also shown in the checkout screens to guide you as you choose your shipping method)

Allow 1st class 12 days, Priority Mail 10 days, Express Mail 6 days, FedEx 2nd Day 7 days, FedEx Next Day 6 days.

If you have a specific date, let us know. If something unexpected arises here, we can only meet your deadline if we know about it.

We do offer rush shipping and will make every effort to make your date, especially if it is a special situation such as a deployment, a holiday, or a memorial. We will do what it takes to make your date.

Normally:

• We try to prepare proofs within a day.
   
• Watch your email and respond to your proof promptly. If your spam blocker is overactive, you might check there.
   
• We ship most orders via the US Postal Service. FedEx air is always an option but will cost more. We ship from Missouri.
   
• For special orders, where we are cutting out your patch fabric and sending it out to be edged because it is a size/shape we do not stock, allow 10-14 days.
   
• We always recommend you give us the date your order is needed, whether or not according to these timeframes there is "no problem" getting your order to you on time. If the date is important to you, we want to know about it.
   
• If we think you have chosen an inappropriate shipping method, for example, requesting to have your custom order in 3 days after you order using 1st class mail, we will be in touch with you. We will present your shipping options, and if you choose to to authorize a quicker shipping method, we will add that cost on to your invoice.
   
• If we are out of stock, or have partial stock, or any other similar problem with filling your order, we will let you know your options right away.
   
• Remember that our patches are custom, made especially for you with your images, and we can only rush them so much. Even if you choose FedEx Next Day service, that applies after we proof your order, you approve it, and we make it. It can take several days for the order to leave our shop, but then you'll receive it the next day after we ship.
  
   

Are certain patches faster to get than others?
Anything we show as our in-stock patches will be much quicker than something requiring a special order.

Most patches we keep a good supply on hand, but occasionally we won't have enough inventory to fill your order. We will always let you know if that is the case on your order, and present your options to you.

Are certain times of the week faster to get orders than others?
Somewhat. We are very familiar with the timetables of FedEx, USPS Express Mail, and USPS Priority Mail. Over a weekend, shipping by the Postal Service is very fast since they move the mail even on Sundays. So if we ship by Saturday, there is a good chance you could have your patches by Monday or Tuesday with very reasonable shipping rates. We will consider all these variables when we ship your patches and ship the fastest way at the least cost. In some cases, that means a refund of shipping costs to you.